Terms & Conditions

Last updated: 21 September 2026

1. Who you are contracting with

Smart Lock Installer is a trading name of Henry Dennis, a sole trader based in Manchester, United Kingdom.

Trading address:
49 Rylance Street
Manchester
M11 3NP

Contact: [email protected]

2. Quotes

A quote is given after we understand the door, the lock type and what the access setup needs to do. Quotes are valid for 30 days. A quote is an offer to carry out the described work — the contract forms when you accept it, not when you submit the enquiry form.

Where a survey reveals something that could not reasonably have been known from your description — a non-standard door thickness, a multipoint mechanism that needs a different lock, a door that will not hold a smart lock safely — we will tell you before doing the work and re-quote. You are free to decline at that point at no cost.

3. Your right to cancel

Because we quote and agree work at a distance or away from our premises, you have 14 days from agreeing the work to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email us and the cancellation is effective from the moment you send it.

If you ask us to start work within that 14-day period and then cancel, we may charge for what has already been done in proportion to the full price. If the work has been fully performed within the 14 days at your express request, the right to cancel is lost — we will make that clear to you before starting.

These rights apply to consumers. Business customers are covered by the cancellation terms in their individual quote instead.

4. Access and site conditions

You confirm that you own the property, or have the owner's permission to have the lock changed. Leaseholders and tenants should check their lease or tenancy agreement first — we cannot verify this for you, and we will not be liable for a breach of your own agreement with a landlord or freeholder.

We need working access to the door and a safe place to work. If we attend at an agreed time and cannot get in, or the door is not as described, we may charge a call-out fee covering the visit.

5. Workmanship and warranty

Our installation work is guaranteed for 12 months from the date of completion. If something we fitted fails because of how it was fitted, we will put it right at no cost.

The lock hardware itself carries the manufacturer's own warranty, which varies by brand. We will tell you what it is for the lock you choose and help you claim under it. The 12-month workmanship guarantee does not cover damage from misuse, forced entry, flat batteries, or third parties altering the installation afterwards.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including the right to services carried out with reasonable care and skill.

6. Batteries, codes and ongoing use

Smart locks run on batteries. Keeping them charged or replaced is the property owner's responsibility after handover. Every lock we fit either retains a mechanical key override or has an emergency power option, and we will show you how to use it before we leave.

Access codes, app accounts and any cloud service the lock uses are yours to control. We do not retain administrative access to your locks after handover unless you specifically ask us to manage them for you.

7. Buying a lock through this site

Some locks can be bought directly here, either on their own or with us fitting them. Where you do that, this section applies on top of everything above. None of it takes away rights the law gives you.

Changing your mind. You have 14 days from the day after the lock arrives to cancel, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email us and we will confirm it. You then have another 14 days to get the lock back to us. Return postage is yours unless the lock is faulty or is not what you ordered, when it is ours. Send it back complete and in a condition we could sell again — we can reduce a refund to reflect damage from handling it beyond what you would do to inspect it in a shop. Refunds go back on the card you paid with, within 14 days of the lock reaching us or of you showing proof of postage, whichever comes first.

Ordering with fitting. If your order includes installation, we ask you to confirm at checkout that you want us to get on with it inside those 14 days. That confirmation matters: once we have completed the installation, you can no longer cancel that work. It changes nothing about your right to cancel the lock itself while it is still uninstalled.

Every fitted order is surveyed before we touch the door. If the survey says your door will not take the lock, you hear it before any work starts and the fitting is refunded in full. Keep the lock or send it back under the 14 days above. We would sooner lose the order than fit a lock to a door that cannot hold it.

If the lock is faulty. The Consumer Rights Act 2015 says goods have to be of satisfactory quality, fit for purpose and as described. If yours is not, you can reject it for a full refund within 30 days. After that we will repair or replace it, and if neither works out you may be owed a price reduction or able to reject it then. This sits alongside the manufacturer's warranty and our own 12-month guarantee on workmanship, and replaces neither.

Prices and stock. Prices shown include VAT where it applies and are confirmed at checkout. Any price we show struck through is one we have actually charged. If something turns out to be out of stock after you have ordered it, we will tell you and refund you in full rather than send you a different lock.

8. Payment

Payment is due on completion unless the quote says otherwise. Larger and multi-property jobs may be invoiced with agreed payment terms; public sector and corporate customers are invoiced as standard. We will tell you before starting if a deposit is required.

9. Liability

We hold £2 million public liability insurance. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not liable for business losses where you are a consumer, or for losses that were not foreseeable.

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else it would be unlawful to limit.

10. Complaints

Email [email protected] and we will acknowledge within 2 working days and aim to resolve within 14 days. If we cannot resolve it between us, you may refer the dispute to an approved alternative dispute resolution provider. We are not currently signed up to a specific ADR scheme; we will tell you in writing at the end of our complaints process whether we agree to use one in your case, as the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 require.

11. Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.